FAQs

1. Where does NovaGulf deliver?
We deliver across all cities and regions in the UAE.

2. How long does delivery take?
Standard delivery takes 2–5 business days. Express delivery takes 1–2 business days.

3. How can I track my order?
Once shipped, you’ll receive tracking details via SMS or email.

4. What payment methods do you accept?
We accept Cash on Delivery, debit/credit cards, and other secure online payments.

5. Do you offer Cash on Delivery (COD)?
Yes, COD is available across the UAE.

6. Can I cancel or change my order?
You can request changes before the order is shipped by contacting support.

7. What is your return policy?
Items can be returned or exchanged as per our Returns Policy. Conditions apply.

8. Are your products original and quality-checked?
Yes, all products are carefully selected and checked before dispatch.

9. What if I receive a damaged or wrong item?
Contact us within 48 hours, and we’ll resolve it quickly.

10. How can I contact NovaGulf support?
You can reach us anytime via email or WhatsApp listed on our website.